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Call centre management

Contact Centre

A media rich contact centre solution with functionality on demand

  • Integrated Contact Centre Agent (incl. routing, recording & reporting)
  • Hosted IVR
  • Hosted Predictive Dialer

Unified Communication

New age communication for your business with no capital outlay

  • Internet
  • Telephony
  • Auto-Attendant
  • Instant Messaging
  • Voicemail
  • Mobility
  • Conferencing
  • Office Applications
  • Telephone Management
  • Least Cost Routing
  • Email & Calendar
  • Fax

CRM and Social Media

A range of applications to enhance and manage your interaction with clients

  • Service Management (Help desk and trouble ticketing
  • Campaign Management
  • Internal Social Networking
  • External Social Networking (incl. integration)

Consulting

Professionals assisting you with your journey into the cloud

  • Cloud Computing Made Easy
  • Hosted Contact Centre Feasibility Study
  • Overhead Optimisation Analysis
  • Automation Assessment
  • Social Media Uncovered

Change the way you deal with Document Management duties: